-Agents
I didn't have much experience with art agents in general, as I had my own networking in past. So not sure if my comments might be useful...Yet few features - like Vicky's Scrapbook, Vanessa's newsletters and Nina's stock illustrations are great ideas!
-Overseas offices
Stacey/USA office was great support and negotiator behind all commisssions I've done for USA. Plus she does it with integrity and close communication with an artist, which is much appreciated.
-Website
Looks good!
-Marketing
All agency promotions have a strong presence on all websites, which is great. Also as an idea - may be to organise an exhibition of all illustrators - once a year? (Before Christmas?!) So any past or present clients, friends, general public could see artwork in flesh and have a opportunity to buy whatever they like...and I had comments from few creative directors/clients on some of my original artwork for purchase ( not as digital version).
-Payments
Wish payment was a bit quicker! Or at least artist get paid 25% upfront...?
-Communication
Had a good communication with Vicky, Stacey,Juliette...Also it would be lovely to hear feedback from other illustrators on any high and lows of their commissions, to share experience, exchange thoughts, advices,etc... Some kind of internal agency forum ( not for sending to clients!) to discuss openly any questions, problems,etc.